Refund Policy

Effective Date: 11/03/2025

Last Updated:  11/03/2025


By accessing or using our Services, you consent to the practices described in this Refund Policy. If you do not agree, please discontinue use of our Services.


At Automotive Trucking LLC dba MoveVehicles.com, we strive to provide a smooth, transparent, and reliable auto transport experience. Our Refund Policy outlines how refunds and cancellations are handled for vehicle shipping services booked through our platform.


1. Booking and Payment

When you place an order with MoveVehicles.com, a booking deposit or service fee may be required to secure your spot with a licensed carrier. This deposit represents our time, resources, and coordination with transport partners to arrange your shipment.


2. Cancellations Before Dispatch

If you decide to cancel your order before a carrier has been assigned, you are eligible for a full refund of your deposit or prepaid amount, minus any applicable processing fees.

  • To qualify, you must notify MoveVehicles.com in writing or by phone before a carrier confirmation is sent.
  • Once confirmed, carrier details will be provided to you via email or text message.


3. Cancellations After Dispatch

If a carrier has already been assigned to your shipment, your deposit becomes non-refundable.

  • This deposit compensates for the time and effort spent scheduling your vehicle with a verified transporter.
  • Any remaining balance owed to the carrier at pickup or delivery is governed by the carrier’s own policies.


4. Delays and Carrier Issues

MoveVehicles.com is a licensed auto transport broker, not the carrier. While we only work with vetted and insured carriers, unexpected delays may occur due to weather, traffic, or mechanical issues.

  • Refunds are not guaranteed for delivery delays outside of our control.
  • However, if your assigned carrier fails to pick up your vehicle within 5 business days of the scheduled window, you may request a full refund of your deposit or request reassignment at no extra charge.


5. Duplicate or Erroneous Charges

If you were charged in error or made duplicate payments, contact us immediately. We will issue a full refund for any verified duplicate or accidental transactions within 3–5 business days.


6. Inoperable Vehicles

If your vehicle is inoperable (inop) but was not disclosed at the time of booking, additional fees may apply. Failure to notify MoveVehicles.com of an inoperable status prior to pickup may result in cancellation without refund of your deposit.


7. Refund Request Process

To request a refund, please contact us via one of the following methods:




  • Mail:        MoveVehicles.com Auto Transport

Attention: Request Refund

1004C State Route 33

Freehold, NJ 07728


All refund requests must include your order number, pickup and delivery locations, and reason for cancellation. Refunds are typically processed within 3–10 business days, depending on your financial institution.


8. No-Show or Access Issues

If a carrier arrives at the pickup or delivery location and the customer or vehicle is unavailable, this may be considered a service attempt and the deposit may be forfeited. Rescheduling may incur additional fees.


9. Policy Updates

MoveVehicles.com reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be reflected on this page with the new effective date.